Shipping Policy
SHIPPING POLICY
Orders are shipped via trusted third-party freight carriers arranged through our commercial shipping network. While carriers are selected based on reliability, service history, and cost efficiency, they operate independently and are not employees or agents of Evergreen Turf Equipment.
Once an order leaves our facility, the carrier assumes full responsibility for transportation and delivery within their stated timeframe. While we work closely with carriers to support timely delivery, transit times are estimates, not guarantees.
We are not responsible for shipping delays caused by factors outside our control, including but not limited to:
• Weather conditions
• Traffic, accidents, or road closures
• Terminal congestion or routing delays
• Carrier mechanical issues
• Acts of God or natural events
Once a shipment is in transit, all scheduling, routing, delivery timing, and final placement decisions are made solely by the carrier. Any delivery date changes, missed delivery windows, or timing concerns must be addressed directly with the carrier using your tracking information.
If a shipment is delayed, we are happy to assist by contacting the carrier; however, shipping charges are non-refundable for delays beyond our control. If a shipment incurs storage fees, is returned due to failed delivery contact, or requires additional handling, any associated carrier charges will be the responsibility of the customer and may be deducted from applicable refunds.
1. Shipment & Delivery
Method
All reel mowers ship via LTL (Less-Than-Truckload) freight. Orders are packaged in a large carton, secured to a pallet, and transported with other freight using a carrier different from standard parcel services such as UPS, USPS, or FedEx.
Residential deliveries include liftgate service unless otherwise arranged prior to placing the order. This allows the carrier to lower the pallet to ground level (driveway or sidewalk). Liftgate service does not include inside delivery, unpacking, assembly, relocation on the property, or disposal of packaging materials unless specifically arranged in advance.
Scheduling
All LTL freight deliveries require an appointment. The carrier will contact you directly to schedule a delivery window once the shipment is in transit, typically when it reaches the nearest terminal.
Delivery windows are generally between 8:00 a.m. and 8:00 p.m. (local time).
A valid phone number is required for scheduling. If you cannot be present to sign for delivery, arrangements to release the shipment without a signature must be made prior to shipment—not after the order has left our facility.
Customers are responsible for coordinating any special delivery requests, access instructions, or site conditions either prior to shipment or directly with the carrier during scheduling. Requests made after booking may result in additional carrier fees.
2. Customer Responsibilities
Before Delivery
• Ensure the delivery address is accurate
• Confirm there is clear, accessible space for an LTL truck and liftgate to operate
During Delivery
• Inspect the shipment before signing
• Note any visible damage on the delivery receipt (e.g., “crushed corner,” “torn packaging”)
• Do not refuse delivery unless the product is completely destroyed
• Sign the delivery receipt and include any damage notes
After Delivery
• Report visible damage within 1–5 days with photos and a copy of the signed delivery receipt
• Report concealed damage immediately upon discovery with supporting photos
3. Returns
Unauthorized returns will not be accepted. All returns require prior written approval.
Shipping costs are non-refundable. Approved returns may be subject to a 15% restocking fee and additional handling charges unless otherwise specified. Any carrier-related fees (including return shipping, storage, or rehandling) will be deducted from applicable refunds.
4. Additional Fees
Accessorial Charges
Additional fees may apply for services not included in the standard delivery method, including but not limited to:
• Residential delivery (if booked as commercial)
• Inside delivery
• Limited-access locations
• Special handling requests
Re-Delivery & Failed Delivery
If delivery cannot be completed due to customer-related issues (including unavailability, incorrect address, failure to schedule, or access limitations), additional carrier charges may apply. This can include redelivery fees, storage charges, or return shipping costs.